Delivery terms

​Delivery and collection area 8.1.a) Delivery to a postal address Products purchased on the site are delivered by post (Standard Home mode):

• In Europe: France (including Corsica), Belgium, Guadeloupe, Martinique, Mayotte, Réunion, Saint-Martin, Luxembourg, Monaco
• Worldwide The Products are sent to the delivery address that you indicated during the ordering process. To validate your order, you are asked to enter a valid telephone number.

Transport costs The amount of delivery costs is calculated according to the Products chosen, the total value of your order and the delivery method chosen.​

Delivery issues

Any defect or delay in delivery must be reported to our Customer Service, by email on our site or by registered letter with AR, within 30 days from the date of payment of the order not received. Our team will then contact the carrier to find a solution to your delivery. You must check the conformity of the Products at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reservations accompanied by your signature, any anomalies observed (open package, damaged Product, etc.).

Any complaint made beyond the legal period of 14 calendar days after the date of receipt of your order cannot be taken into account.

Terms of return, exchange, and refund

Return or exchange In which case return one or more article(s)?
Within the framework of the legal withdrawal period of 14 days from the date of receipt of your purchase, you can return one or more items that do not meet your expectations, for the following reasons:

Any complaint made beyond the legal period of 14 calendar days after the date of receipt of your order cannot be taken into account.

What is the legal deadline for returning an item?
If the item you ordered does not meet your expectations, you have a legal return period of 14 days from the date of receipt of your purchase. How to return an item ? The item must be returned to us in new condition with the warranty certificate and its original packaging (or in suitable cardboard packaging) as well as your order form. This, in compliance with the legal return period of 14 days.

Refund
How is the refund made in the event of the definitive return of one or more items?
Request your refund, within the legal period of 14 days after receipt of your purchase, of the returned item(s) by following the steps mentioned in the section “How to return an item? » Upon receipt and verification of your return by our customer service, we will notify you of the receipt and acceptance of your request on our website, in your customer area. Our team reserves the right to refuse your request in cases where the package is not returned to us in accordance with the return rules described in the “How to return an item?” “. You will receive a refund of the amount of the returned item(s) in accordance, within 14 days:

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• In the case of payment by credit card: your credit card will be credited with the amount debited corresponding to the returned items.
• In the case of payment by PayPal, your PayPal account will be credited with the amount debited corresponding to the returned items.
• In the case of payment by Bitcoin, your Bitcoin account will be credited with the amount debited corresponding to the returned items.

Credit note
How can I use a credit note following the return of one or more items? Request your credit note, within the legal period of 14 days after receipt of your purchase. Our team reserves the right to refuse your request in cases where the package is not returned to us in accordance with the return rules described in the “How to return an item?” “. You will receive a credit note for the amount of the returned item(s), within 14 days.