Preamble

These Terms and Conditions of Sale (TCS) define the rights and obligations between HELYSS LIMITED, a company registered in the United Kingdom under number 14085219, with its registered office at 71-75 Shelton Street, Covent Garden, WC2H9JQ, London, UK, and its end customers.

These TCS apply to all orders placed on the website www.helyss-sports.com.

ARTICLE 1 – PURPOSE

These TCS govern the contractual relationship between HELYSS LIMITED and its customers, defining the sales conditions of the products sold and the mutual obligations of the parties.

ARTICLE 2 – ACCEPTANCE OF THE TCS

Placing an order implies full and unconditional acceptance of these TCS. This acceptance is confirmed by the validation of the order and payment.

ARTICLE 3 – PRICES AND PAYMENT TERMS

Prices are expressed in euros (€), excluding taxes and shipping fees.

Payment must be made before shipment, by credit card or bank transfer.

HELYSS LIMITED reserves the right to modify its prices at any time, but the invoiced prices will be those in effect at the time of order validation.

In case of non-payment within 14 days, late penalties of 12.5% of the outstanding amount will be applied.

ARTICLE 4 – ORDER PROCESSING AND DELIVERY

Orders are processed within 48 hours to 7 business days, subject to stock availability.

Delivery times are indicative only and do not constitute a binding obligation for HELYSS LIMITED.

The risk transfer occurs when the product is handed over to the carrier.

HELYSS LIMITED is not liable for loss, theft, or damage occurring during transport unless the customer has purchased shipping insurance.

ARTICLE 5 – RETENTION OF OWNERSHIP

HELYSS LIMITED retains ownership of the goods until full payment has been received. In case of non-payment, the company may demand the return of the products.

ARTICLE 6 – RETURN POLICY AND WARRANTY

The warranty period is between 1 to 3 years, depending on the product.

All returns must be pre-approved and formally requested via info@roghunting.com.

Returns must be made in their original packaging and in perfect condition.

ARTICLE 7 – LIABILITY AND CLAIMS (DELIVERY)

Visible defects: The customer must inspect the products upon receipt and immediately report any defects to the carrier.

Claims: Any transport-related claims must be made directly to the carrier by registered letter with acknowledgment of receipt within 3 days (Article L.133-3 of the French Commercial Code).

No liability against HELYSS LIMITED: The customer agrees not to hold HELYSS LIMITED responsible for any disputes related to delivery.

ARTICLE 8 – NO REFUND POLICY (TRANSPORT)

No refund will be issued for loss, theft, or damage to goods if the customer has not purchased shipping insurance.

ARTICLE 9 – FORCE MAJEURE

Neither party shall be held responsible for delays or failures to perform contractual obligations due to unforeseen and unavoidable events (natural disasters, pandemics, wars, etc.).

ARTICLE 10 – APPLICABLE LAW AND JURISDICTION

These TCS are governed by English law. Any dispute shall be submitted to the exclusive jurisdiction of the Commercial Court of London.

ARTICLE 11 – TERMINATION

In the event of non-payment exceeding 14 days, HELYSS LIMITED may cancel the order without notice and apply additional fees.

ARTICLE 12 – IMPORT RESPONSIBILITY

The customer is responsible for complying with customs and tax regulations in their country and must pay all applicable taxes and duties.

ARTICLE 13 – FINAL PROVISIONS

HELYSS LIMITED reserves the right to modify these TCS at any time. The applicable version is the one in effect on the order date.

If any provision of these TCS is deemed invalid, the remaining clauses shall remain in full force.

ARTICLE 14 – DISCOUNTS AND REBATES

Prices include discounts and rebates that HELYSS LIMITED may offer based on performance and payment conditions.

ARTICLE 15 – PROHIBITION OF REPRODUCTION

Customers are prohibited from copying or reproducing HELYSS LIMITED’s products, pricing, or business strategies without prior written consent.

ARTICLE 16 – RESELLING CONDITIONS

The reseller must keep products well-maintained and in good condition.

Products must be displayed and marketed in a positive manner.

The reseller must maintain sufficient stock to meet customer demand.

ARTICLE 17 – ORDER CANCELLATION

If payment is overdue by more than 14 days, HELYSS LIMITED may cancel the order without prior notice.

Any unpaid invoice beyond 14 days will result in 12.5% late fees and additional collection costs.

In case of a returned package, a €5 handling fee will be applied, either invoiced or deducted from the customer’s credit.

ARTICLE 18 – LATE PAYMENT INTEREST

The statutory interest rate for late payments is 12.5% (as per the Late Payment of Commercial Debts Act 1998).

ARTICLE 19 – FIXED FEES FOR OVERDUE INVOICES

€50 for a debt under €1,000

€100 for a debt between €1,000 and €10,000

€150 for a debt over €10,000

ARTICLE 20 – IMPORT RESPONSIBILITY

The customer assumes full responsibility for all customs and tax obligations related to the importation of products.

ARTICLE 21 – PRICING POLICY

Resellers must adhere to the Recommended Retail Price (RRP) provided by HELYSS LIMITED.

Excessive promotions and unreasonably low prices that could damage the brand image and second-hand market are strictly prohibited.

Non-compliance penalties:

3-month suspension of the reseller’s account for first-time violations.

Permanent suspension in case of repeated violations.

Article 22 – Mutual Respect and Applicable Sanctions

22.1 General Principle of Mutual Respect

The Company commits to maintaining a respectful and professional commercial environment for all its users. Reciprocally, users commit to interacting with Company staff and other users in a courteous and respectful manner.

22.2 Definition of Disrespectful Behavior

The following are considered disrespectful behaviors, though this list is not exhaustive:

Any written or verbal communication containing insulting, defamatory, discriminatory, or threatening language harassment in all its forms statements or behaviors that undermine the dignity of others communications of an aggressive or intimidating nature any conduct deliberately intended to impede the proper functioning of services.

22.3 Applicable Sanctions

 The Company reserves the right to apply, at its discretion and according to the severity of the facts, one of the following sanctions:

Formal warning

Temporary suspension of access to the user account for a period of up to six (6) months

Permanent termination of the user account and resolution of the contract

22.4. Applicable Procedure

Prior to applying any suspension or termination sanction, the Company will notify the user concerned via email to the address associated with the account. This notification will specify the alleged facts and invite the user to present their observations within fifteen (15) calendar days.

22.5. Effect of Suspension

During the suspension period, the user will no longer be able to access their account or benefit from the services offered by the Company. However, contractual obligations, particularly financial ones, will continue to apply during this period.

22.5. Means of Appeal

A user subject to a sanction has thirty (30) days from the notification of the decision to contest it by registered letter with acknowledgment of receipt addressed to the Company’s Legal Department.

22.6. Non-Waiver

The Company’s failure to sanction disrespectful behavior shall not be interpreted as a waiver of its right to subsequently enforce these provisions.

ARTICLE 23 – FINAL PROVISIONS

HELYSS LIMITED may modify these TCS at any time.

Placing an order implies full acceptance of these Terms and Conditions of Sale.